OTS - More than 70,000 complaints to companies being mapped from May to December 2022 in Spain and Italy thanks to the European CICLE project
2023. January 31. 16:40
Rome, 31 January, 2023 (APA/OTS) - Presented today, with the
attendance of European institutions, the results of the EU-funded
project through which Altroconsumo has upgraded the Reclama Facile
platform in which consumers can send complaints to companies. -
Here are the most monitored sectors and the 10 companies most
reported by Italian consumers.
More than 70,000 are the number of reports detected at the
European level, 25,000 in Italy, between May and December 2022, for
problems with the provision of services, products and more: these
are the results of CICLE, presented today at the event held in
Brussels at the headquarters of the consumer organization Test
Achats. The project, in which Altroconsumo participated together
with the Spanish consumer organization Ocu, aimed precisely at
improving market surveillance by strengthening cooperation between
consumer organizations and institutions.
Thanks to the European co-funding, Altroconsumo has actually
been able to enhance Reclama Facile, the platform on which
complaints can be sent to companies, by improving the methodology
by which it monitors the complaints: through a series of filters
and categorization of the claims, the Organization is able to
better analyze the data and thus more easily identify cases on
which to react, as occurred with the AdBlue case of the Citröen
cars.
Through this project, Altroconsumo has tackled violations of
consumer law at the national and EU level, monitoring complaints
according to the nature of the problem, identifying what the
management trends are used by brands, and also mapping the lack of
response. In addition, by supporting the CPC network (Consumer
Protection Cooperation Regulation (europa.eu), with alerts coming
from consumer reports, the Organization has helped improve market
surveillance.
Surveys done by Altroconsumo and Ocu show that there are more
problems, and consequently more consumer complaints, in these
sectors: consumer goods, for 32% of reports in Italy and 24% in
Spain. Next are telecommunications and postal services, for 17%
(Italy) and 20% (Spain), respectively. The other categories most
reported by consumers are transportation services, for 12% in our
country and 13% in Spain, and water and energy supply 11% and 15%,
respectively.
The top 10 companies with the most complaints in Italy between
May and December 2022 are Fastweb (946 complaints), Wind Tre (823),
Mondo Convenienza (568), Sda (547), Poste Italiane (534), Ryanair
(486), Amazon (483), Ticketone (480), Wizzair (363), and Leroy
Merlin (350).
Funded by the European Union. Views and opinions expressed are
however those of the author(s) only and do not necessarily reflect
those of the European Union or EISMEA. Neither the European Union
nor the granting authority can be held responsible for them.
Laura Piovesan
laura.piovesan@mslgroup.com
+39 335 7390159
Elena Oricelli
elena.oricelli@mslgroup.com
+39 342 1486191
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