OTS - Autodoc continues strong growth - Autodoc launches special concessions programmefor regular customers
2020. May 28. 12:19
Berlin, 28 May, 2020 (APA/OTS) - Autodoc, benchmark in online sales
of automotive spare parts in Europe, is launching its "Autodoc
Plus" discount programme for regular customers. Customers who
purchase car parts frequently from Autodoc will be able to reserve
additional premium options at reduced prices, have their order
prioritised and secure additional discounts on delivery costs and
products. Autodoc Plus memberships can be reserved in three price
categories, each with graduated benefits to customers. The idea
behind this originated with customers' inquiries regarding a
benefits programme for frequent customers.
Autodoc Plus is one aspect of the innovations in customer
service
As Alexej Erdle, Autodoc GmbH chief executive says: "Some of
our customers who purchase from us frequently and in large
quantities have repeatedly inquired about special terms on orders
and discounts. They include workshops as well as individual regular
customers who would benefit considerably from an offer of this
kind. As an innovative company, we naturally pay close attention to
feedback from our customers. With Autodoc Plus we are now offering
three different programmes to benefit our most loyal customers, who
will then have additional options for making savings with ease."
The Autodoc Plus discount programme is part of the company's
constant effort to continually improve the customer's experience.
The launch of the "Autodoc Club" platform at the end of 2019 is
part of this, alongside the expansion of the product range and
improving the shop websites. This enhances the range on offer with
digital advice. Autodoc Plus is expanding the range with additional
benefits by means of premium features for active customers.
Three models provide for adaptability
Autodoc Plus can be reserved as "Basic", "Optimum" or
"Professional". To date, the highest level - Professional -
offering the most comprehensive advantages is in greatest demand
with our customers.
Basic members receive a 20% discount on the "Secure Order"
option, priority status for their orders and notification of which
items are ready for rapid dispatch. Optimum customers have the
discount increased to 35% and in addition receive twice the bonus
credits in the parts dealer's loyalty programme. For the highest
level of Professional, the discount on Secure Order rises to 50%,
and in addition to the abovementioned benefits there is a 30%
discount on dispatch costs and a minimum discount of 20% on items
in the online shop. Payment terms are either monthly or annually.
Autodoc Plus is offered across Europe in almost all markets,
with the exception of the United Kingdom, Norway and Switzerland.
Autodoc Plus is already available on the desktop website and will
soon come up on the mobile version. Customer inquiries will
correspondingly be provided in the Autodoc App in the medium term.
- Picture is available at AP Images (http://www.apimages.com) -
Contact
Thomas Casper
Head of Press and Public Relations & Communications
Kurfürstendamm 22
10719 Berlin
Tel.: +49 30 2084 78 237
Email: t.casper@autodoc.eu
www.autodoc.de
cometis AG
Matthias Kunz
Tel.: +49 611 20 585 5-64
kunz@cometis.de
www.cometis.de
About Autodoc
Autodoc is Europe's leading online outlet for automotive spare
parts. As the fastest growing business in this sector, with a rise
in turnover of 63% in the 2018 financial year to around 415 million
euros (2017: 254 million euros), Autodoc is continuing to expand
its base. As a result of its successful expansion drive, Autodoc is
now represented in 25 European countries outside Germany. Autodoc
pursues a strong customer focus through its presence on social
media, technical support in the appropriate national languages and
its demand-driven range, which currently comprises almost 2.5
million products from 545 brand manufacturers for 128 makes of car.
From brake systems through chassis parts, shock absorbers and
springs, exhaust systems, interior parts, steering and clutches up
to air-conditioning systems, heating, repair kits and motor oil,
the online trader offers a broad service. The company marked its
10th anniversary in June 2018. Autodoc GmbH is based in the
Lichtenberg part of Berlin and is managed 100% by its proprietors.
Since May 2019, the company has maintained a branch on the
Kurfürstendamm in the city in addition to its headquarters.
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